Vonage Pro℠

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A few days ago, I had the opportunity to be provided information and a demo of the new Vonage Pro℠. I was impressed with what the new service has to offer those of us who work from a home office. So much so, I wanted to provide some information which the staff at Vonage were good enough to provide to me. And just so you know, I am not receiving any money, prizes or free items from Vonage for doing this post.

Vonage Pro features five components that specifically accommodate the lifestyle of “prosumers,” or professional consumers who are comfortage with and understand the benefits of using technology to improve their personal and professional lives.

With Vonage Pro, You are Home…Away from Home

The offering includes a next generation Vonage SoftPhone client, Vonage Companion**, that allows the residential or home office user to access their home number from any desktop or laptop PC connected to a high speed Internet connection, enabling them to communicate as if they are at home.

  • Incoming calls ring both the customer’s home phone and their Companion, and customers can make outgoing calls on both devices simultaneously — essentially providing a second phone line.

  • Vonage Companion also offers customer requested features such as selective call block, conference calling, personalized ringtones and call recording.

  • Customers can use their PC’s built-in microphone and speakers or plug in a headset with microphone to make and receive calls.

  • Vonage Companion automatically synchronizes with Vonage Contact Center™

  • Home office users will never miss an important call when away on vacation or on a business trip.

For more information and a description of all the services and cost, you need to visit Vonage.

Land Line or Cell Phone?

images.jpgI have decided to completely do away with the landline in the home office. I use my iPhone for 95% of all outgoing and incoming calls; so why spend the money on a business line into the office? There is no real good reason.

And it would appear most Americans feel the same way. Recently in Wired

According to Pew, the cell phone is the technological tool its users would have most difficulty giving up, followed by the Internet and television. Landline phones ranked fourth in the latest survey, just above e-mail.

I would put email ahead of a landline and ahead of television.

Not only do I use my iPhone for phone usage. I just recently setup a Skypein number. It works great. And, it is a heck of a lot cheaper than the $100.00 plus per month I am spending on a dedicated business landline for the home office. I also get my Internet through DSL. So that will be the only “landline” coming into the home office.

Lets keep the conversation going. What are you all using for your phone service in your home offices?

Cell Phone vs. Landline

images.jpegWe have been having an interesting conversation on one of the email list I am on. The conversation centers around the use of a cell phone as a main phone in a home office. In my home office, I use a cell phone as my main phone. While I do have a landline, that line is call forwarded to my cell phone 24/7. If I am unavailable, I have my voicemail answer the call. I also return calls with my cell phone. Even though I am available 24/7 by phone, this does not mean I have to answer the call.

But, in my humble opinion, one of the advantages and even disadvantages we have as home office workers is that we are available to our clients/customers almost 24/7. While I don’t think we should be or have to be, it is one advantage we can give are clients. The problem does not lie in the technology. The problem is that due to the technology, clients are expecting their service providers to be available 24/7. We have to educate our clients up front. Inform them just because we utilize todays best technology, cell phones, PDA’s, smart phones, email, laptops and wifi, we may not be available. “Leave a message and I will get back to you as soon as I can.”

I have been considering doing away with my landline completely. I still have some time to decide if this is best. My contract with SBC still has some time on it.

Since I left open the opportunity for “crossfire” in the title to this post. Please post comments as to your position to the 21st century question, cell phone vs. landline.

AT&T Slaps Vonage With a Lawsuit

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Like many, I have weighed the options as to what phone service to use. Most recently I have been looking at VoIP. And Vonage is one of the companies I have explored. But, with the post today at BusinessWeek Online — Tech Beat I am going to keep my options open.

“Just when things began looking a little brighter for Vonage, which recently settled a patent infringement lawsuit with Sprint, the Web-calling company got hit with another lawsuit. The way things look, Vonage will have humongous legal expenses for months — if not years — to come. And it might have to adjust its cost structure further for that prospect.“

Please leave your comments here to what, if any VoIP service you use. I need help in deciding.